![]() ![]() Option 2: The "Kool Kidz" method (Does not work on Z10 STL100-1. (If you had a charger plugged in when the device was powered-off, it will show either a charging icon momentarily and a "slow pulsing yellow" LED to indicate charging, or a green LED to indicate "full charge") ![]() The OS needs to do a little "housekeeping" before it powers off, that takes around 30 seconds or so.When the screen has gone completely black for ~30 seconds or so, you can hold the power button for 1-2 seconds to turn it back on. seconds.Keep holding the power button until the timer expires, and the device will power off. Hold down the power switch for about 3 seconds, until you see a black screen with button choices.The screen will start a 3-second additional timer and advise you it is turning off in 3, 2, 1. Option 1: Power off the device, then power up again There's more than one way to do a hard reset, here are the options: Hold down the power switch for about 3 seconds, until you see a black screen with button choices.Press the "Restart" button at the bottom-right of the display. But the choice is yours - they're both easy to do and BlackBerry 10 devices start up a lot faster than the legacy devices so either way you won't have to wait long to get back to work. I recommend trying a soft reset first, and if that doesn't work, try a hard reset. Most of the time, a "soft" reset is all that's necessary, but sometimes you need to take it a bit further. There are basically 2 forms of reset: a "hard" or "cold" reset, and a "soft" or "warm" reset. ![]()
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